葉山館/Terms and Conditions for Accomodation Contracts(English)

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Terms and Conditions for Accomodation Contracts

Japanese

<Scope of Application>

Article1

  1. Contracts for Accommodation and related agreements to be entered into between this Ryokan and the Guest to be accommodated shall be subject to these Terms and Conditions.And any particulars not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  2. In the case when the Ryokan has entered into a special contract with the Guest in so far as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

<Application for Accommodation Contracts>

Article2
A Guest who intends to make an application for an Accommodation Contract with the Ryokan shall notify the Ryokan of the following particulars:

    1. Name of the Guest(s);
    2. Date of accommodation and estimated time of arrival;
    3. Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1); and
    4. Other particulars deemed necessary by the Ryokan.
  1. In the case when the Guest requests, during his stay, extention of the accommodation beyond the date in Subparagraph (2) of the preceding Paragraph, it sahll be regarded as an application for a new Accommodation Contract at the time such request is made.

<Conclusion of Accommodation Contracts, etc.>

Article3

  1. A Contract for Accommodation shall be deemed to have been concluded when the Ryokan has duly accepted the application as stipulated in the preceding Article.However, the same shall not apply when it has been proved that the Ryokan has not accepted the application.
  2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation diposit fixed by the Ryokan within the limits of Basic Accommodation Charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the Ryokan.
  3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest,then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 18 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.
  4. When the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2, the Ryokan shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case when the Guest is thus informed by the Ryokan when the period of payment of the deposit is specified.

<Special Contracts Requiring No Accommodation Deposit>

Article4

  1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Ryokan may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
  2. In the case when the Ryokan has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted,it shall be treated as that the Ryokan has accepted a special contract prescribed in the preceding Paragraph.

<Refusal of Accommodation Contracts>

Article5
The Ryokan may not accept the conclusion of an Accommodation Contract under any of the following cases:

  1. When the application for accommodation does not conform with the provisions of these Terms and Conditions;
  2. When the Ryokan is fully booked and no room is available;
  3. When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
  4. When the Guest seeking accommodation can be clearly detected as carrying an infectious disease;
  5. When the Ryokan is rrequested to assume an unreasonable burden in regard to his accommodation;
  6. When the Ryokan is unable to provide accommodation due to natural calamities, disfunction of the facilities and /or other unavoidable causes; or
  7. When the provisions of Article 2 of Yamagata Prefectural Ordinance are applicable.

<Right to Cancel Accommodation Contracts by the Guest>

Article 6

  1. The Guest is entitled to cancel the Accommodation Contract by so notifying the Ryokan.
  2. In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Ryokan has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment), the Guest shall pay cancellation charges listed in the Attached Table No. 2. However, in the case when a special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the Guest.
  3. In the case when the Guest does not appear by 7 p.m. of the accommodation date(2 hours after the expected time of arraival if the Ryokan is notified of it)without an advance notice, the Ryokan may regard the Accommodation Contract as being cancelled by the Guest.

<Right to Cancel Accommodation Contracts by the Ryokan>

Article7
The Ryokan may cancel the Accommodation Contract under any of the following cases:

    1. When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
    2. When the Guest can be clearly detected as carrying an infectious disease;
    3. When the Ryokan is requested to assume an unreasonable burden in regard to his accommodation;
    4. When the Ryokan is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
    5. When the provisions of Article 2 of Yamagata Prefectural Ordinance are applicable;
    6. When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Ryokan (restricted to particulars deemed necessary in order to avoid the causing of fires).
  1. In the case when the Ryokan has cancelled the Accommodation Contract in accordance with the preceding Paragraph, the Ryokan shall not be entitled to charge the Guest for any of the services in the future during the contractual period which he has not received.

<Registration>

Article8
The Guest shall register the following particulars at the front desk of the Ryokan on the day of accommodation.

    1. Name, age, sex, address and occupation of the Guest(s);
    2. For non-Japanese: nationality, passport number, port and date of entry in Japan;
    3. Date and estimated time of departure; and
    4. Other particulars deemed necessary by the Ryokan.
  1. In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other than Japanese currency, such as traveler's cheques, coupons or credit cards,these credentials shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

<Occupancy Hours of Guest Rooms>

Article9

  1. The Guest is entitled to occupy the contracted guest room of the Ryokan from 3 p.m. to 10 a.m. the next morning. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arraival and departure.
  2. The Ryokan may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph.In the case, extra charges shall be paid as follows:
    1. Up to 3 hours: 30% of the equivalent in the sum to the room charge
    2. Up to 6 hours: 50% of the equivalent in the sum to the room charge
    3. More than 6 hours: 100% of the equivalent in the sum to the room charge
  3. The equivalent in the sum to the room charge prescribed in the preceding Paragraph shall be 70% of the Basic Accommodation Charges.

<Observance of Use Regulations>

Article10
The Guest shall observe the Use Regulations established by the Ryokan, which are posted within the premise.

<Business hours>

Article11
The business hours of the main facilities, etc. of the Ryokan are as follows, and those of other facilities, etc. shall be notified in detail by brouchures as provided, notices displayed in each place, service directories in guest rooms and others.
(1)Service hours of front desk, cashier's desk and etc.

B.Front service 7:00 a.m.〜10:00 p.m.

(2)Service hours (at facilities) for dining, drinking and etc.

A.Breakfast 7:00 a.m.〜 9:00 a.m.
B.Lunch 11:30 a.m.〜1:00 p.m.
C.Dinner 5:00 p.m.〜9:00 p.m.
D.Other meals,
drinks and etc.
〜9:30 p.m.

(3)Service hours of auxiliary facilities

  1. Coffee Lounge 7:00 a.m.〜12:00 a.m.
    Snack 8:00 p.m.〜1:00 a.m.
    Souvenir shop 7:00 a.m.〜10:00 a.m.
  2. The business hours specified in the preceding Paragraph are subject to temporary charges due to unavoidable causes of the Ryokan. In such a case, the Guest shall be informed by appropriate means.

<Payment of Accommodation Charges>

Article12

  1. The breakdown and method of calculation of the Accommodation Charges, etc. that the Guest shall pay is as listed in the Attached Table No.1.
  2. Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler's cheques, coupons or credit cards recognized by the Ryokan at the front desk at the time of the departure of the Guest or upon request by the Ryokan.
  3. Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Ryokan and are at his disposal.

<Liabilities of the Ryokan>

Article13

  1. The Ryokan shall compensate the Guest for the damage if the Ryokan has caused such damage to the Guest in the fulfillment or the nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Ryokan is not liable.
  2. Even through the Ryokan has received the “PASS MARK”(Certificate of excellence of Fire Prevention Standard issued by the fire station), furthermore, the Ryokan is covered by the Ryokan Liability Insurance in order to deal with unexpected fire and /or other disasters.

<Handling When the Ryokan is unable to Provide Contracted Rooms>


Article14

  1. The Ryokan shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
  2. When arrangement of other accommodation can not be made notwithstanding the provisions of the preceding Paragraph, the Ryokan shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Ryokan cannot provide accommodation due to causes for which the Ryokan is not liable, the Ryokan shall not compensate the Guest.

<Handling of Deposited Articles>

Article15

  1. The Ryokan shall compensate the Guest for the damage when loss, breakage or otherdamage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Ryokan has requested the Guest to report its kind and value but the Guest has failed to do so, the Ryokan shall compensate the Guest within the limits of 150,000 yen.
  2. The Ryokan shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Ryokan, to the goods, cash or valuables which are brought into the premises of the Ryokan by the Guest but are not deposited at the front desk. However, for articles of which the kind and value has not been reported in advance by the Guest, except in case of the damage caused through intention or gross negligence on the part of the Ryokan,the Ryokan shall compensate the Guest within the limits of 150,000 yen.

<Custody of Baggage and / or Belongings of the Guest>

Article16

  1. When the baggage of the Guest is brought into the Ryokan before his arraival, the Ryokan shall be liable to keep it only in the case when such a request has been accepted by the Ryokan. The baggage shall be handed over to the Guest at the front desk at the time of his check-in.
  2. When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Ryokan shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Ryokan by the owner or when the ownership is not confirmed, the Ryokan shall keep the article for 7 days including the day it is found, and after this period, the Ryoken shall turn it over to the nearest police station.
  3. The Ryokan's liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragragh 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

<Liability in regard to Parking>

Article17
The Ryokan shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Ryokan, as it shall be regarded that the Ryokan simply offers the space for parking, whether the key of the vehicle has been deposited to the Ryokan or not. However, the Ryokan shall compensate the Guest for the damage caused through intention or negligence on the part of the Ryokan in regard to the management of the parking lot.

<Liability of the Guest>

Article18
The Guest shall compensate the Ryokan for the damage caused through intention or negligence on the part of the Guest.

<Attached Table No.1>

Breakdown of Accommodation Charges, etc. for Ryokan (Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

  Contents
Total amount to be paid by the Guests Accommodation Charges (1) Basic Accommodation Charges
(Room Charge + Breakfast and dinner)
Extra Charges (2) Entra Meals & Drinks
(other than Breakfast and dinner) and Other Expenses

(3) Service Charge( (2) ×10%)
Taxes a.Consumption Tax (Rocal Tax include)
b.Hot Spring Tax (only in spa districts 150 yen )

Remarks

  1. Basic Accommodation Charge is based on the tariffs, which are posted at the FRONT DESK and GUEST ROOM.
  2. A child's charge applies to children attending elementary school of age (up to 12 years of age) and under. 70 % of the adult Charge shall be required when meals and bedding comparable to those for the adult are provided to such children, 50 % shall be required when meals and bedding for children are provided and 30 % when only bedding for children is provided.

<Attached Table No.2>

Cancellation Charge for Ryokan (Ref. Paragraph 2 of Article 6)

Date when Cancellation
of Contract is Notified
Contracted Number of Guests 1 to 14 15 to 30 31 to 100 101 and more
No Show 100% 100% 100% 100%
Accommodation Day 100% 100% 100% 100%
1Day prior to Accommodation Day 50% 50% 80% 80%
2 Days prior to Accommodation Day 30% 30% 50% 50%
3 Days prior to Accommodation Day 30% 30% 30% 50%
5 Days prior to Accommodation Day   30% 30% 30%
6 Days prior to Accommodation Day     20% 30%
7 Days prior to Accommodation Day     20% 30%
8 Days prior to Accommodation Day     10% 15%
14 Days prior to Accommodation Day     10% 15%
15 Days prior to Accommodation Day       10%
30 Days prior to Accommodation Day       10%

Remarks

  1. The parcentages signify the rate of cancellation charge to the Basic Accommodation Charges.
  2. When the number of days contracted is shortened, the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
  3. When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10 % of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.